Ticket Examiner, part-time (20 hours - five days)Bristol Temple MeadsWho are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world, with some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall to Bristol, South Wales and London, passing through beautiful country and some of the UK's top tourist destinations.We are transforming the way people think about train travel, empowering our diverse team to make it a great experience for our customers. Together, we will restore the railways as a very special way to travel.Who's in the team?As an integral part of a new Westbury-based team, you will deliver a world-class customer experience to our customers - helping us deliver our vision of revaluing rail in the hearts and minds of the travelling public. You will be working closely with our Conductors and Train Managers as well as colleagues based at stations and our Revenue Protection Inspectors.What is the job?As a Ticket Examiner, you will liaise with colleagues and will ensure the safety of everyone using GWR services. The purpose of the role is to check that all customers have a valid ticket for their journey. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values - these help us deliver for our customers, drive business growth and serve our communities. Working mainly at Westbury station but also on board our trains, you will clearly demonstrate these behaviours and attitudes.What are the responsibilities?

• To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
• To sell a wide range of tickets, offering the most appropriate product to suit the customer's requirements, and undertake a full inspection of tickets and railcards.
• Undertake revenue protection activities around special events.
• Issue Penalty Fares to customers where appropriate, in accordance with The Railways (Penalty Fares) Regulations 2018.
• To welcome customers and assist them with their journey, providing information and customer care at all times, but especially when the service is disrupted.
• Whilst working, ensure that a safe and clean environment is maintained.
  
  Enthusiastic, positive and passionate about delivering outstanding customer service.
• Flexible, to adapt to business needs.
• Comfortable working in a strictly regulated environment.
• Proactive with a "can do" attitude.
• Able to work effectively when under pressure.
• Confident to have conversations that may be challenging.
What will I need?An understanding of customers' needs
• Excellent communication skills
• The ability to build relationships and work as part of a team
• Experience of front-line customer service
• The resilience and fortitude of mind to remain calm and professional in confrontational situations
  
  Where is the job?This position is based at Westbury station. This is where you will start and end your shifts. You may also be working on board our trains.What is the working pattern?This role is for 20 hours a week working a variety of shifts over five days, including weekends and bank holidays. The shift times and days will vary.What else do I need to know?You must live within a maximum of 60 minutes' travelling time of the depot.Please note that the training is full time (35 hours per week) and lasts three weeks.The basic salary during probation is £13,546 rising to £15,594 after probation. Additionally, you will earn commission on the ticket sales you make.The RewardAs well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network, company-sponsored health care plan, discounted shopping and gym membership and an employee