Therapy Complex Case Manager

This role is an integral part of the Home First pathway supporting patients across the Pennine Lancashire footprint. The role will work alongside the Pennine Lancashire Home First pathways co-ordinating the safe transport of patients from hospital to home. The role will also include the management of the IDS Hub and the Home First referrals and supporting wider teams The service operates 7 days per week including bank holiday and hours will be flexible 8am - 5pm., Work flexibly across the entire Pennine Lancashire Home First pathway to meet the needs of all Home First discharges for all adult patients being discharged or requiring community support. Drive communication and response between relevant services through Hub management and Home First referrals To ensure you are an integral part of a responsive team by delivering a highly responsive and effective service delivery increasing utilisation of the dedicated Home First Transport. Complete a daily work allocation and ensure completion of all tasks to effectively operate the service, within this demonstrate a flexible approach to meet individual patients/family need. Report & monitor problems with transport services and escalate issues to senior clinical flow team. To promote and maintain effective communication channels between relevant teams in order to successfully coordinate discharges. Proactively advise and support staff to initiate the early discharge planning. Encourage wards to utilise the Discharge Lounge for Home First discharges Identify, progress chase and monitor delayed discharges highlight to Senior Manager or Site Manager Maintain accurate records and participate in audits as required in relation to the Pennine Lancashire Home First discharge planning process. Support and respond to the Trust Escalation Processes Ensure compliance with other related Trust Policies and Department of Health Legislation with regard to discharge planning processes.Working for our organisation You will work as part of the Integrated Discharge Service. You will be responsible for the day to day management of the Hub, Home First referrals and ensuring safe effective discharges proceed without delay. You will support the wider team and have a good understanding or a commitment to learn the discharge processes., Have a high level of IT skills including use of internet and e-mail and be able to use any special programmes relevant to the service. Develop Knowledge of Transport systems. Support the onward discharge by providing a proactive and efficient service on the patients homeward journey through the Home First pathway Work efficiently and effectively to release bed capacity within both the hospital and community area settings. Provide a high level of progress chasing, facilitation and co-ordination to the discharge planning process for all patients. Work in partnership with other health and social teams and services across the hospital(s) that are involved in discharge planning. Ensure accurate patient records are kept across multiple electronic systems are kept live and up to date. The post holder will be working independently on their own initiative, reporting back progress and informing senior staff of any problems arising. Contribute to the reduction in length of acute stay. The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face. Be a point of contact for all level of queries with regards to Home First discharges. Escalate unresolved issues, complaints, disputes or delays in the care process to the relevant senior team leader. Prioritise and organise own caseload of work within the designated environment. Provide additional support and a flexible way of working across the Pennine Lancashire Home First pathway. Collate and maintain statistics as required and report on caseload weekly to the Senior Team Predominately, the hours of duty will be between 8am - 5pm over 7 days to include bank holidays and weekends, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

• IT Skills - experience of Microsoft
• Evidence of study at A level/ NVQ level 3 or equivalent experience
• Experience of working across professional boundaries
• Health care experience, Problem solving skills
• Experience of inter-agency working
• Ability to manage own workload
• Demonstrable ability to work within a team., Knowledge of discharge planning processes and pathways.
• Ability to analyse information to inform decision making
• High standards of accuracy and literacy skills
• Excellent organisational skills
• Proven ability to maintain confidentiality
• Ability to prioritise an unpredictable work load and work to time scales in a fast past environment
• Excellent organisational skills.
• Ability to question and provide constructive feedback of detailed information
• Access to a vehicle to be able to travel across sites., Enthusiasm to take on board new ideas, initiate change and implement
• Proven ability to work on own initiative without close supervision, whilst working as part of an integrated team
• Confident at communicating with professionals at all levels/relatives/patients by telephone and face to face
• Confident decision maker
• Proactive working practice
• Excellent communicator
• Positive attitude
• Approachable manner
• Ability to work in a team, being supportive of team members, understanding own role within the team and the Integrated Care organisation
• Assertive, committed and self-motivated individual who is able to motivate others
• Ability to manage conflict with appropriate resolution, Ability to pass pre-employment screening.
• Demonstrate ability to evaluate/provide complex information and reports
• Approach to flexible working hours to meet the needs of the service
• Ability to influence working practices in relation to service development
• Access to own transport/car driver as post holder will be required to work across ELHT footprint
• Be accountable for own professional actions
Desirable criteria
• Ability to work rostered hours to provide a seven day service.
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.