Therapy Booking Coordinator

Working as part of the Physiotherapy reception team, your duties will include:o Providing a warm, welcoming, and professional reception service for patients and visitorso Managing incoming referrals and accurately inputting data onto the Millennium ePR systemo Coordinating and booking outpatient physiotherapy appointments across serviceso Handling incoming and ongoing telephone calls in a professional and efficient mannero Liaising with physiotherapists, internal departments, GP practices, and external healthcare providerso Undertaking a range of general administrative duties to support service delivery

This role is ideal for someone who is organised, approachable, and able to deliver a high-quality reception and administrative service to both patients and clinical staff, in line with departmental procedures.

We are looking for a motivated individual who:

o Has excellent communication and interpersonal skills, including a confident telephone mannero Demonstrates strong organisational and time management abilitieso Is patient-focused, calm under pressure, and able to work effectively in a busy environmento Has good attention to detail and accuracyo Possesses basic IT skills and relevant office or administrative experience

The post-holder will work closely with the reception team to provide cover across the clinical day, with shifts starting from 07:00 and finishing at 16:00. There is a requirement to work some Saturdays, with a weekday off in lieu.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.