Theatre Manager

Theatre Manager - Fixed term contract - provisional end date September 2027 An imperative part of the Senior Management Team, the role reports directly to the Theatre Director. You will work closely with the venues Heads of Departments including Marketing, Ticketing, Customer Experience, Creative Learning and Technical to deliver the Theatre's Business Plan and associated targets and objectives. The Theatre Manager will be responsible for the overall operation of the building, making sure that the experience for all is impeccable; including but not limited to audience members, production staff, internal employees, and external stakeholders. The role is also accountable for risk management within the venue, ensuring an efficient and safe operation. We are looking for a driven individual who works collaboratively to achieve high standards and targets. This individual should have the drive to exceed expectations and fully embrace the vast opportunities on the horizon within this iconic venue. Key Responsibilities Work closely with the Theatre Director to set the strategic direction of the business and deputise when necessary. Commit to attainment and exceeding of targets, encouraging others to follow suit. Oversee the venue operation, maximising commercial opportunities while ensuring tight control of costs. Assist with setting annual budgets and review monthly statements, reporting against variances and accurately reforecasting. Support the venue administration, undertaking tasks which may include payroll compilation, purchase order production and settlement compilation. Work collaboratively with central ATG Entertainment departments to ensure the Theatre has resource and knowledge to grow. Support the Theatre Director to create a positive working culture and engage and motivate the Team. This includes line management, conducting appraisals, setting incentives and internal communications. Actively seek opportunities to bring new revenue into the Theatre including sponsorship, filming and other local events, ensuring effective use of the venue and its resources. Take responsibility for the venue's access requirements, including the planning, booking and scheduling of accessible and access performances. Support the Theatre Director in liaising with and reporting to the Sunderland Empire Theatre Trust, including the collation and preparation of Trust reports and associated information. Support the venue's work to promote and improve health and wellbeing in the workplace, including taking responsibility for working towards and maintaining Better Health at Work accreditation. Accurately report and monitor the Theatre's performance against its Key Performance Indicators internally to the Theatre and within wider ATG Entertainment. Understand and comply with Venue and ATG Entertainment Company policies which include stock management, risk management, human resources, information technology and customer experience. Be aware of local licensing stipulations and security requirements, making recommendations to the Theatre Director. Act as Duty Manager for an agreed number of performances and events. Undertake housekeeping checks and manage external supplier relations including cleaning and waste management. Constantly seek to develop yourself and others through external training and internal learning and development.

Management experience; Team Leader, Project Manager, Head of Department or similar. Evidence of managing performance, developing, and supporting a team to achieve its goals. An excellent understanding of commercial objectives and proven ability to meet ambitious targets within agreed timescales. Excellent verbal and written communication skills. Ability to be flexible and prioritise a varied workload with the ability to work on your own and as part of a Team. Experience of working within the constraints of a budget and overseeing cost control. Good IT literacy with the ability to learn new software and systems. Desirable Experience in a retail or hospitality setting. Personal licence holder

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Health and Safety qualifications and/or experience. An interest in live entertainment.

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture