Test Analyst

VIQU is recruiting a Senior Test Analyst / QA Engineer to join a leading UK IT services organisation, supporting a major ServiceNow implementation within their Business Systems team. This is a hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM.,

• Create, review and execute test plans, test scripts and test cases
• Perform functional, regression, manual and automation testing
• Test across ServiceNow ITSM and CSM modules
• Work closely with developers, business analysts, product owners and Scrum teams
• Review user stories and technical specifications to define test coverage
• Log, track and manage defects through to resolution
• Ensure changes meet business requirements prior to release
• Support continuous improvement across the ServiceNow testing function
  
  Strong background in software testing / QA
• Experience in manual testing with some exposure to automation (Selenium desirable)
• Hands-on experience testing ServiceNow ITSM and CSM
• Experience working in Agile delivery environments
• Understanding of SDLC and structured testing approaches
• Experience using tools such as Jira, Zephyr or Azure DevOps
• Strong understanding of ITIL processes
• Confident communicator with the ability to work with technical and non-technical stakeholders
• Strong attention to detail and a pragmatic approach to testing
Desirable Skills
• ServiceNow ATF experience
• ISTQB or ServiceNow certifications
• Exposure to performance, load or security testing
• Experience with ServiceNow TPSM
• Broader automation framework experience