Tenancy Team Managers

Sandwell is restructuring its Tenancy and Estate Services to ensure that it is customer-focused, proactive, and ready to deliver against the challenges it faces now and into the future. As a key part of this we are looking for highly-motivated people to join our service as Tenancy Team Managers, who will each manage a team of Housing Services Officers, delivering a high quality tenancy and estate management service. This is a crucial management post, and thus we are looking for candidates who are highly capable when it comes to people and performance management. The key requirements of this post includes to:

• Lead and manage a team of motivated, and well-trained officers, ensuring that their performance and development are managed effectively, so that targets and service standards are achieved.
• Ensure the team is effectively managing more complex or demanding tenancy management interventions e.g. safeguarding / exploitation cases, tenancy breaches & related enforcement action.
• Deliver a quality assurance function for the team, undertaking quality audits and supervision to ensure that service standards are maintained.
• Support active engagement with service users via community engagement initiatives, and Tenants and Resident Associations.
  
  Educated to degree level or equivalent experience directly relevant to the post.
• Significant experience of working in a frontline service environment in social housing