Tenancy Sustainment Officer

We're looking for a passionate and skilled individual to join us as a Tenancy Sustainment Officer in our Customer Experience Team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives. Our joining of forces with Karbon Homes affords us the opportunity for further development, ensuring we continue to make a positive contribution to the communities in which we work., The Tenancy Sustainment Officer role involves providing housing related support to a portfolio of customers, living either in their own homes or within supported schemes run by 54North homes. You'll provide support and advice to tenants, through intensive housing management for residents to sustain their tenancy and live independently. Working with 54N customers and those of other landlords, this unique role provides an opportunity to be highly engaged, building relationships with customers, colleagues and stakeholders. You'll assist new tenants particularly vulnerable tenants to set up and maintain a tenancy and engaging with existing support providers to ensure appropriate support packages are in place. The role is to ensure tenants understand and adhere to tenancy agreements and supporting them to deal with problems relating to tenancy, including repairs, rent arrears, property condition and Anti-Social Behaviour (ASB). You'll work in partnership with the resident and other agencies as appropriate prepare action plans to achieve agreed outcomes and undertake regular support sessions appropriate to the identified level of need, maintaining accurate records of assistance given, those involved, and outcomes reached. Acting as the tenant's advocate liaise with other housing, health, welfare professionals, and other statutory and voluntary agencies, to access specialist support as appropriate.,

• Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
• Accepting video/recorded CVs where requested
• Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.
• Extra time for tests/assessments
• Mentors and/or buddies during induction
  
  We're looking for someone who is passionate about making a difference and supporting our customers to live well in the community. At 54North Homes, our behaviours are what we expect everyone to role model in their day-to-day work.
We recognise that colleagues deliver on both their tasks and our behaviours; the combination of the two is essential and reflects what we want all colleagues at 54North Homes to achieve. If our values of being Dynamic, Reliable, Bold, Inspiring, and Thoughtful align with the way you work and what you strive to achieve, we would love to hear from you.

We offer a generous benefits package to support your wellbeing and development, including:
• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events