Tenancy Sustainment Officer

This is an exciting opportunity to join Test Valley Borough Council's proactive and forward-thinking Housing team as a Resettlement Officer. If you're passionate about supporting vulnerable individuals and helping them achieve long-term housing stability, we want to hear from you As a Tenancy Sustainment Officer, you will work closely with the Housing Options Team to prevent homelessness, support vulnerable residents and help households move on from temporary accommodation. You will provide targeted, strength-based and person-led support to households with complex needs, helping them access essential services, sustain accommodation, improve wellbeing and avoid repeat rough sleeping. You will also deliver reactive support to residents at risk in the private rented sector, working with landlords to resolve issues early and prevent eviction. You will provide tenancy sustainment support to residents in private rented or temporary accommodation to set up and settle into their homes, manage their tenancies independently, complete periodic tenancy checks and overcome barriers to long-term housing stability., Test Valley is a great place to work, it is a place for everyone, we support our communities, and our staff, to thrive. We pride ourselves on our open and friendly culture and offer a professional positive and stable working environment. Our organisations values are reflected in the way we work with our communities, partners and staff. If you would like to discuss the role further, we can offer telephone or Teams appointments, please contact either Gemma Churchill or Hollie Humphrey, or call on and we will arrange a suitable appointment to answer any questions and provide further information. We are committed to providing equality of opportunities for all and believe that employing people from different backgrounds, with a range of perspectives and experiences, helps us to deliver high quality services to residents. We are proud to be a Disability Confident Employer who positively encourages applications from disabled people. If, as a disabled person, you meet the minimum criteria for a job then you will be guaranteed an interview, and we will ensure any reasonable adjustments are made to the interview process so that you can be fairly assessed for the vacancy. Closing date for applications is midnight on Tuesday 25th August 2026 Interviews will be Tuesday 1st September 2026, in person, at Beech Hurst Andover

We are not necessarily looking for previous housing experience your attitude, empathy, and commitment to supporting others are what matter most. You may have transferable skills and gained experience in a similar or closely related field. You will have to operate within housing legislation and the Council's own policies. You will be motivated with a can do attitude and will work flexibly to accommodate ever changing priorities You'll thrive in this role if you are:

• Dynamic and customer-focused, with a genuine desire to help others.
• Resilient and adaptable, able to manage a busy and ever-changing workload.
• A great communicator, confident working both independently and as part of a team.
• Motivated and proactive, with a flexible approach to working in the community.