Tenancy Sustain Officer

rewarding role, you will work closely with tenants and their families who are experiencing unmet support needs, providing practical advice, guidance and hands-on support to help them successfully manage and sustain their tenancies. By empowering individuals to engage positively with services, build independence and improve wellbeing, you will play a vital role in preventing homelessness, reducing tenancy failure and supporting people to thrive in their homes and communities. This role is field-based across the Warrington and Cheshire areas. What You'll Be Doing:

• Triage referrals on a rota basis, liaising with residents, referrers and partner agencies to identify risks and determine
appropriate support needs.
• Make timely initial contact with individuals and agencies to respond to risk, provide early advice and deliver immediate
support where required.
• Identify, manage and respond to risks including safeguarding concerns, domestic abuse, and risks to children and vulnerable
adults, using relevant local authority pathways.
• Assess the needs of residents with complex circumstances or at risk of tenancy failure, implementing effective interventions or
signposting to external support services.
• Work with individuals and their families to access services that improve wellbeing, promote independence and meet identified
support needs.
• Provide practical and specialist housing-related advice and support, including guidance on health, finances, welfare benefits
and sustaining tenancies.
• Manage a caseload using a holistic, person-centred approach, focusing on risk reduction, income maximisation, property
condition, and compliance with tenancy conditions.
• Identify and respond to issues such as property neglect and hoarding, developing action plans and working collaboratively with
partner agencies.
• Lead on and contribute to multi-agency working, including case discussions, meetings, referrals, and identifying grants or
funding to address food, fuel and furniture poverty., Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire - Fit For Work
• Enhanced DBS check
• Completion of all new starter documentation including signed T&C's
  
  Torus is seeking a motivated and compassionate Tenancy Sustain Officer to join our dedicated Tenancy Sustainment Team. In this, GCSE English and Maths or to an equivalent
• Level 3 CIH or willingness to work towards
• Extensive experience of working in a housing, social care or support services
• Demonstrates evidence of an effective approach to customer care and service delivery
• Knowledge of completing assessments and developing support plans with targets and outcomes for clients
• Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these
• Knowledge and experience of safeguarding policies and procedures.
• Full, clean UK Drivers License with access to own vehicle