Tenancy Management Officer

We have an exciting opportunity for a Tenancy Management Officer to cover areas in and around across the Greater Manchester area. What will my working week look like? Living locally in or around Greater Manchester, you will travel around your 'patch' with the freedom to manage your diary around your customer visits and stakeholder meetings. You will also be required to visit our Head Office in Birchwood, Warrington (WA3 7QH), for meetings and training as and when required. What will I be responsible for doing? First and foremost, you will be working independently, taking the lead on the delivery of a first class, end-to-end customer focused tenancy management service.

• knowledge of the legal and regulatory framework of social housing and property / tenancy management
• good knowledge of best practice in safeguarding adults and safeguarding children
• a good level of understanding of Housing Management and relevant Housing services
Ideally, you will…
• have a passion for delivering consistently high levels of customer service and making a positive difference to our customers lives
• be a real team player, working closely with colleagues within your own team and cross department decisions
This role is really suited to someone who likes to lead, drive and deliver results that will improve Your Housing Group's vision of being a sector leading landlord and one that really values its staff and customers as it's number one priority.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

In return we offer £29,250 - £30,395 per annum for a 35-hour week, and 23 days (pro-rata for part time) annual leave (holidays continue to increase with time served), plus 3 discretionary days between Christmas & New Year, plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments), an option to buy up to one weeks further holiday, an annual volunteering day, and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, hybrid working culture where you're trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House - our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.