Tenancy Management Coordinator

As a Tenancy Management Coordinator, you'll support the Rentals team in achieving their targets by ensuring the smooth administration of a portfolio of rental properties. From pre-tenancy through to move-in, you'll be at the heart of the process-keeping everything running efficiently, compliantly, and with a strong focus on customer satisfaction. What You'll Be Doing

• Coordinating and administering tenancies from pre-tenancy through to move-in
• Managing the full tenant referencing process
• Authorising key releases and ensuring timely move-ins
• Supporting the administration of a nationwide property portfolio
• Producing weekly and ad hoc reports
• Handling a high volume of calls and emails from tenants, landlords, and third parties
• Liaising with internal teams to report maintenance issues and ensure compliance
• Proactively resolving issues to keep processes on track
• Supporting the Pre Tenure Manager and stepping in when required
• Assisting with additional tasks as needed across the Rentals team
  
  Previous experience in lettings or tenancy administration
• A basic understanding of tenancy legislation
• Strong communication skills, both written and verbal
• Excellent organisational and time management abilities
• A proactive, problem-solving mindset
• Confidence in dealing with customers and stakeholders
• High attention to detail and ability to multitask
• A team-oriented approach with a passion for great customer service
• Proficiency in Microsoft Office, GCSEs (or equivalent) essential
  
  Based primarily in our Bournemouth Head Office, with flexibility to work from other locations if required
• Flexibility may be required to meet business needs, including occasional additional hours
If you're ready to take the next step in your property career and thrive in a fast-moving, people-focused environment, we'd love to hear from you. As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people. We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!