Tenancy and Financial Support Admin Officer

The Tenancy and Financial Support team provide support to council tenants to improve their financial circumstances and sustain their tenancy. This could be support with Benefits, help with Council Tax, advice around energy bills or options to reduce debt and outgoings. The support we offer directly contributes to our tenants thriving in their tenancies and helps to create more sustainable communities across North Tyneside. The post holder will be expected to contribute to the day-to-day organisation and service delivery of the Tenancy and Financial Support Service. You will do this through assisting and ensuring that service users are appropriately assessed through a triage assessment process. The purpose being to ensure that appropriate cases are allocated accordingly and/or signposted to other services. You will play a role in supporting people to sustain their tenancy and encourage and facilitate their independence, quality of life, health and well-being. The successful candidate

• You will be the first and main point of contact for the Tenancy and Financial Support Team, dealing with customer referrals and queries.
• You will be providing advice and support, escalating when necessary.
• You will conduct 'quality conversations' with tenants, and their household, to proactively investigate the circumstances of those who are in need of help and support
You will need to have a good working knowledge of Welfare Benefits as you will be supporting, advising and making recommendations to tenants in relation to welfare benefits. As well as providing help and support to customers by assisting them to make applications for Discretionary Housing Payments, Council Tax reductions and Income Based Water Rates discounts. You will need to have experience of working collaboratively with other agencies, information sharing when necessary. Liaising with our partner organisations and gathering information essential for the triage assessment. Please note that this is a fixed term role until 31 March 2027

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression. As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued. Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel. Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business. Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us. Our Carbon Net-Zero 2030 Action Plan In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050. We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.