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Tenancy Conditions Officers

Birmingham City Council, Birmingham

Tenancy Conditions Officers

Salary not available. View on company website.

Birmingham City Council, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 6471f77a0fd44e0bbeee755137c9a4e9

Location ref: Birmingham

Full Job Description

  • Investigating housing disrepair, statutory nuisance and Awaab's Law-related cases involving Council housing stock.
  • Analysing and interrogating technical reports, housing repairs records, inspection notes, damp and mould information, hazard records and case files.
  • Preparing clear, accurate and well-structured written responses, reports and case summaries to support legal, operational and statutory outcomes.
  • Supporting the Council's position on liability by reviewing evidence, identifying key issues and making evidence-based recommendations.
  • Representing Birmingham City Council at court as a lay witness when required.
  • Acting as a professional point of contact for tenants, families, solicitors and internal/external stakeholders/Departments.
  • Liaising closely with Legal Services, housing teams, repairs teams, contractors, surveyors, Awaab's Law officers and external partners.
  • Managing and progressing a caseload to ensure cases are driven through to timely resolution, with particular focus on statutory timescales, risk management and accurate record keeping.
  • Escalating urgent housing condition concerns where appropriate, including matters involving serious hazards, damp and mould, access issues or tenant vulnerability.
  • Raise and Monitor any works orders on NEC.

    A strong understanding of housing repairs, building construction, damp and mould, housing hazards and disrepair issues.
  • Experience handling complex cases, investigations or complaints in a regulated environment.
  • Confident producing high-quality written reports, case summaries and communications.
  • Analytical, detail-focused and able to work to tight deadlines.
  • Comfortable working with legislation, statutory timescales, housing systems and technical information.
  • Able to assess risk, prioritise urgent housing condition matters and escalate concerns appropriately.
  • Able to build effective working relationships with a wide range of stakeholders.
  • Confident dealing with sensitive tenant issues in a professional, fair and evidence-led way.

    This is an excellent opportunity to make a real difference to tenants' lives while developing your experience within a high-profile housing and legal service. The roles will provide exposure to complex housing condition matters, litigation processes, statutory housing duties and the Council's response to Awaab's Law.
    • Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact the Resourcing Team Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
    • We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

    In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Direct job link

https://www.jobs24.co.uk/job/tenancy-conditions-officers-126884432
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