Temporary Telephone Operator (Switchboard / IT Helpdesk)

Are you a confident communicator who thrives under pressure? Do you want to be at the heart of one of the world's most prestigious diplomatic missions? The U.S. Embassy in London is looking for a dynamic and dedicated Temporary Telephone Operator to join our Diplomatic Technology team! Why This Role? This isn't your average switchboard job. As the first voice callers hear when they contact the U.S. Embassy, you'll play a vital role in supporting Embassy staff, American citizens abroad, and the general public, every single day. From handling routine enquiries to responding to emergency situations, your work genuinely matters. What You'll Do On the Switchboard: - Operate the Embassy's Cisco switchboard, managing domestic and international calls - Serve as a critical point of contact during emergencies: fires, medical evacuations, and more - Support American citizens in distress, connecting them with the right Duty Officers after hours On the IT Helpdesk: - Review and assign IT service requests, keeping things running smoothly - Support Embassy staff with timekeeping, travel, and financial management applications - Help maintain the section's SharePoint site and standard operating procedures

2+ years of experience as a switchboard operator, call handler, customer service advisor, or helpdesk support operator - Four GCSEs, a U.S. High School Diploma, or equivalent qualification - Fluent English (spoken, written, and read) - A calm, professional telephone manner, even with the most challenging callers - Strong IT literacy, excellent judgment, and a team-first attitude

Working at the U.S. Embassy London means contributing to the vital relationship between two great nations. You'll be part of a mission that values excellence and equal opportunity.

Outstanding Benefits Package Time Off That Matters:

• 22 days annual leave + UK public holidays & U.S. federal holidays (16 days)
Comprehensive Benefits:
• Private medical insurance and life insurance
• U.S. Embassy Group Personal Pension Plan
• Season ticket loan (transportation)
• Employee Assistance Program
• Merit-based performance awards
Workplace Perks:
• On-site restaurant facility
• On-site gym
• On-site Metro Bank
• Supportive, international team environment
Be Part of Something Bigger