Temporary Accommodation Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve,

• Carry out regular visits to temporary accommodation properties to assess condition, occupancy, and compliance
• Ensure properties meet health & safety standards through regular inspections
• Identify maintenance issues, disrepair, and safeguarding concerns, escalating where necessary
• Manage occupation charge accounts and take action as required
• Support placements by verifying suitability of accommodation for households
• Maintain accurate records of visits, inspections, and follow-up actions and meet performance targets
• Support the team leader and homelessness team with placement decisions
• Support vulnerable households, referring to appropriate statutory and voluntary services where needed
• Monitor occupancy levels and report unauthorised use or breaches of agreement
• Work collaboratively with internal and external agencies
• Assist with move-on planning and reducing reliance on temporary accommodation
Due to the operational demands of the service this post is predominantly field based

Redditch Borough Council is looking to recruit an experienced and motivated Temporary Accommodation Officer to suport a busy Temporary Accommodation service.,
• Experience in temporary accommodation, tenancy management, or a housing related field (essential)
• Confidently apply and interpret homelessness legislation and temporary accommodation duties (essential)
• Strong communication and interpersonal skills
• Ability to deal confidently with vulnerable clients and challenging situations
• Good attention to detail and accurate record keeping
• Ability to prioritise workload and manage a field-based role effectively
• Full UK driving licence (or ability to travel between properties)
  
  pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more