Telesales Supervisor
Wurth UK Limited, Erith, Greater London
Telesales Supervisor
Salary not available. View on company website.
Wurth UK Limited, Erith, Greater London
- Full time
- Permanent
- Onsite working
Posted today, 16 Jun | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 2f8a01ce1fac4e738487f650952569e2
Location ref: Erith, Greater London
Full Job Description
We're looking for a driven and experienced Telesales Supervisor to lead one of our high-performing sales teams. This is a hands-on leadership role where you'll inspire, coach, and develop your team while driving results in a fast-paced, target-driven environment. You'll play a key part in shaping team performance, enhancing customer experience, and delivering on ambitious sales targets. What You'll Be Doing
- Lead and manage day-to-day telesales operations to maximise performance and productivity
- Coach and develop team members through feedback, and regular 1:1s
- Run engaging team meetings, training sessions, and performance reviews
- Track, analyse, and report on sales performance, KPIs, and customer feedback
- Handle escalated customer queries with professionalism and efficiency
- Motivate your team to achieve targets while maintaining a positive, high-energy culture
- Ensure compliance with company policies and industry regulations
- Deliver hands-on coaching, including "ride alongs," to embed best practice selling techniques
Proven leadership experience in a telesales or call centre environment - Strong communication and motivational skills with the ability to inspire a team
- A data-driven mindset with the ability to turn insights into action
- Confident using CRM systems, MS Office, and call centre technology
- Highly organised with excellent time management skills
- Professional, customer-focused, and results-driven Desirable Experience
- B2B telesales experience
- Previous experience supervising or mentoring a sales team
Basic salary £33,300 with a high-earning bonus structure - OTE £49,200
- Regular sales incentives, competitions, and rewards
- Access to Würth's exclusive Top Club - win luxury overseas trips for you and a guest
- 23 days holiday, increasing to 28 days with service
- Monday-Friday working hours (your weekends are yours)
- Industry-leading training, coaching, and career progression
- Pension scheme in line with auto enrolment
- Health Care plan - money towards your dental, optical and treatment therapies
- Ample free parking