Telephonist

We are looking for a calm, professional and customer-focused Telephonist to join our busy hospital switchboard team. You'll play a vital role as the first point of contact for patients, staff and external services, ensuring all calls are handled efficiently, courteously and with care. This is a fast-paced position where you will respond to routine enquiries as well as urgent and emergency situations, helping to support the safe and effective running of the hospital 24/7. We are currently looking for a Telephonist to work the below hours with an average of 17.25 hours per week on a 2 weekly rota Week 1 Tuesday - 15:30-22:30 Week 2 Tuesday - 15:30-22:30 Friday - 07:00-15:00 Saturday - 07:00-15:00 Sunday - 15:30-22:30,

• Answer incoming calls promptly and direct them to the correct departments
Respond immediately to emergency calls and activate appropriate response teams Provide out-of-hours reception support and assist with enquiries Monitor and respond to alarms, including fire, security and major incident alerts Operate complex telecommunication and paging systems to support urgent hospital communications Manage on-call rotas to ensure the correct personnel are contacted when required Handle payments for parking, accommodation and prescriptions where required Coordinate taxi bookings and support wider facilities services Maintain accurate records of calls, incidents and actions taken Apply today and become a key part of our essential hospital operations team.


• Good general education (GCSEs) including English and mathematics or equivalent
• Relevant vocational qualification(equivalent to Microsoft Office MOST, ECDL or related qualification
• City & Guilds / NVQ 2 level or equivalent experience willing to completed vocational level 3 within agreed time scale
• NVQ Customer Services or equivalent experience., Vocational level 3 /BTEC) in IM&T or information systems related subject (or relevant experience in IM&T environment), NHS Switchboard / Call centre experience
• Experience of variable shift working
• Previous experience of healthcare or large complex organisation
  
  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.


• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.