Telephonist

We are recruiting a Telephonist to join our team in Bath on a part-time basis. You will provide a positive first link over the telephone between the client and the firm, always offering a consistently professional impression.,

• To be an ambassador for the Firm & promote a consistent, professional image to all
• To answer telephone calls promptly & efficiently via Teams link & transferring calls to the relevant member of staff
• Ensuring availability of the staff member before transferring to Voicemail
• When appropriate, taking clear and concise messages and passing on to the relevant person in a timely and effective manner
• Timely updates and review of PPM forms, for previous callers
• To always deal with all telephone calls with tact and discretion
• Attend departmental and other meetings as and when required
• Any other reasonable duties as requested by the Client Contact Manager
• You may be requested on occasion to cover reception breaks
  
  Minimum of 5 GCSE's A-C (including Maths and English)
• Previous experience of working on an internal switchboard
• Use of Teams advantageous
• Customer services experience (would be an advantage)
• Excellent communication skills
• Excellent organisational skills with the ability to manage competing demands and juggle different tasks
• Enthusiastic 'can do' approach to work
• Ability to build good working relationships with colleagues in every part of the business
• Ability to remain calm when under pressure
• Ability to work as part of a team
  
  At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you'll be supported, every step of the way.
A progressive Top 100 law firm, over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we're focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for.

Some benefits will differ depending on the level of role. Please reach out to the Recruitment team for further clarification.
• 26.5-31.5 days' holiday per year
• Buying and selling holiday
• Healthcare cash plan / private medical insurance
• Life assurance
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Discretionary profit and performance-related bonus
• Hybrid working
• Employee Assistance Programme
• Enhanced family leave
• Recruitment referral bonus
• Group income protection
• Salary reviewed regularly
Career Development: We know our people are what sets us apart. That's why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. Inclusive Employer: We're on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our so that we can work together to help bring your best self. You can find out more about our ED&I initiatives .