Telecare Equipment Installer

We are seeking a dedicated and customer-focused Installer to join our team on a permanent contract in the Worcestershire area. This role plays a crucial part in helping people to remain at home for longer, safely and with independence. As an Installer, you will visit customers in their homes to simple and complex installations, upgrade current technologies, and test digital telecare equipment. You will also provide basic user guidance, ensuring all equipment is functioning correctly and that users feel confident and supported. This role includes participation in a weekend on-call rota approximately every 6 weeks, responding to urgent installation or maintenance issues outside of regular working hours. Key Accountabilities & Responsibilities

• Support the delivery of the company's Technology Enabled Care Services (TECS) installation and maintenance services by applying specialist knowledge and skills (training will be provided)
• Program, demonstrate and install technology in clients' homes and other premises, sometimes requiring basic DIY skills (e.g. fitting smoke detectors, key safes)
• Promote understanding with service users of how their technology solution works, providing clear explanation, instruction and supporting literature
• Effectively manage individual workload to deliver timely appointments in accordance with internal KPIs and external audits
• Deliver excellent customer service when visiting service users' homes to install and maintain equipment
• Maintain, repair or replace equipment as necessary and replace batteries on both a planned and responsive basis
• Arrange removal of equipment no longer required and assist in stock management
• Assist with asset management and stock control measures including storage, tracking, and recycling
• Complete client assessments and obtain client details for inputting on call handling database
• Responsible for safe use of vehicles, tools and equipment in line with Taking Care policy and procedures
  
  We welcome applicants from a variety of backgrounds. Full training will be provided, so if you have strong people skills and a willingness to learn, we encourage you to apply.
• Excellent communication skills and ability to explain technical concepts in simple terms
• Empathy and patience when working with older adults or people with disabilities
• Professional and respectful demeanour in clients' homes
• Strong time management and ability to work independently
• Attention to detail in documentation and reporting
• Willingness to travel (a valid driving licence is required)
• Ability to follow safeguarding and data protection protocols
• Competence in MS Office and basic computing packages
Desirable (but not essential)
• Experience with installation and maintenance of electronic or telecommunication equipment
• Familiarity with telehealthcare devices (e.g., fall detectors, personal alarms, medication dispensers)
• Basic networking and connectivity troubleshooting (Wi-Fi, Bluetooth, mobile data)
• Ability to read and interpret technical manuals and installation guides
• Previous experience in telecare, healthcare, social care, or community support roles
  
  34 days holiday which is inclusive of bank holidays and your birthday off!
• Opportunity to partake in Shareplan
• Life Insurance and Medical Insurance Lite
• Wellness Programmes
• Volunteering day
• Pensions scheme
• Long Service Awards, Discount Scheme, On-site Parking and Casual dress
• Cycle to Work Scheme