Technology Service Technician III

The IT Service Tech III role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for level 1 help desk support at Hard Rock Bristol.
• This may include, but not be limited to, systems such as Micros Point of Sale, ACSC (CMS/SMS), Microsoft Networks, AS/400, telecommunications, and related software and hardware, personal computers, and printers, which play a key role in the operating environment of the casino.
• Available to work in a 24 hour, 7 day a week environment.
• Interface with company team members regarding computer program requests or problems.
• Ensure the computer/equipment areas are maintained in a clean and orderly fashion.
• Assist the Director of IT with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion.
• Stay abreast of the state of the art in computer technology and systems.
• Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned.
• All other duties as assigned.
  
  (Related education and experience may be interchangeable on a year for year basis)
Minimum of five years' work experience in a technical analytical position, responsible for managing server environments. Project Management skills a definite asset. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts with the understanding days off will fluctuate.
• Proof of authorization/eligibility to work in the United States.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Prior experience opening new properties/outlets strongly preferred.
KNOWLEDGE OF:
• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, AS400 Client Access; Microsoft Office, Windows Desktop Operating Systems, MS Outlook & PC hardware configuration skills.
• Working technical knowledge of current network protocols, operating systems, and standards.
• Minimum of one (1) year of Information Systems experience or college level course work.
• A+ Certification highly desirable.
ABILITY TO:
• Strong understanding of the organization's goals and objectives.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Be flexible to work varying shifts and time schedules as needed.