Technology Infrastructure Engineer

We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You'll play a crucial role in the day-to-day operations and stability of our IT environment. This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work.

• Key Responsibilities
Operational Support & Incident Management
• Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.
• Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.
• Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.
Infrastructure Administration
• Perform day-to-day server administration tasks across the infrastructure estate.
• Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.
• Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.
• Support server and storage hardware platforms, with preference for HPE solutions
Cloud & Microsoft Platforms
• Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.
• Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.
Project Work
• Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
• Take technical responsibility for small infrastructure projects as allocated by the line manager.
• Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.
  
  Essential
• Experience with Windows Server administration, deployment, and troubleshooting
• In-depth knowledge of Active Directory, including Group Policy
• Good understanding of networking fundamentals, including DNS and DHCP
• Experience administering and supporting VMware vSphere (7.0+)
• Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities
• Experience supporting Microsoft 365 services
• Experience supporting server and storage hardware, preferably HPE platforms
• Strong analytical skills, enabling rapid and accurate responses to reactive technical issues
Desirable
• Experience with AWS. GCP and Azure platforms
• Understanding of Terraform and GitHub administration
• Experience with CyberArk and/or Zscaler (ZIA, ZPA), Organised, punctual, and detail-oriented Strong communicator able to engage both technical and non-technical audiences Proactive and capable of working independently