Technician Ops Support

On a day-to-day basis you will be putting your IT knowledge and customer service skills to the test by providing technical support to help solve queries, working where needed with 2nd and 3rd line support teams. We also welcome and encourage our team to contribute and develop ideas that mean we are always getting better and enhancing the service we provide. Sounds challenging but rest assured, you will be well supported when it comes to training and development by a friendly and positive team who pride themselves on delivering a great and highly appreciated service to the council. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our

• Excellent communication skills
• Ability to prioritise and manage different work
• A commitment to / passion for delivering first class customer service
• IT knowledge - experience of using software packages, including call-logging systems and experience of troubleshooting and working in an IT support environment
  
  The starting salary for this position is £34,660 per annum, working 36 hours per week.
We are hiring an IT Support Technician to join our fantastic IT and Digital Service Desk Team! We support hybrid and remote working. Our dedicated IT & Digital Service Desk Team provide first line support to keep Surrey County Council's 11,000 strong workforce working when it comes to IT. Our team are integral to enabling staff to provide vital services to the residents of Surrey, it's as simple as that. With the largest workforce in Surrey and a diverse range of different technology and software supporting our staff to do their jobs, the queries and support needed is often challenging but rewarding and this role will suit you if you are motivated by helping people and solving problems. As a team, we are based at our office in Woodhatch Place, Reigate. However, you may be required to attend this or one of our other two hub sites (Victoria Gate in Woking and Dakota in Weybridge) typically for a minimum of 1- 2 days a week as part of the customer-facing service we provide. Our Offer to You
• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time opportunities)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents