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Technical Support Specialist

Elastic, Reading

Technical Support Specialist

Salary not available. View on company website.

Elastic, Reading

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 2 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: be48f83e888342338e95bce422ce94be

Full Job Description

We re looking for a customer-focused 1st Line Technical Support Specialist to join the team. You ll be responsible for handling incoming support queries, managing returns, and working with ticketing systems to ensure timely resolution and great service.,

  • Provide 1st line technical support via phone/email
  • Diagnose and troubleshoot basic networking and hardware issues
  • Manage support tickets and product return cases (RMAs)
  • Maintain accurate records and documentation
  • Support internal teams and stay up to date with new technologies

    Basic knowledge of networking (TCP/IP, DNS, VPNs) and computer hardware
  • Excellent communication and problem-solving skills
  • Experience with ticketing systems and remote support tools
  • Strong attention to detail and eagerness to learn
  • Certifications such as CompTIA A+ are desirable

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Direct job link

https://www.jobs24.co.uk/job/technical-support-specialist-125019906
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