Technical Support Officer

Our Technical Support team is the engine room that supports the entire Planning and Building Control Service. Our Support Officers are the interface with the Council's Customer Services team and provide high quality communication and technical advice to our service users. The team registers and validates all Planning and Building Control applications and is responsible for leading our programme of process reviews, our system updates as well as driving and monitoring our overall service performance.

As a Technical Support Officer, your main role is to make sure everyone - customers, the public, both internal and external stakeholders (including our Councillors) - receive high quality, consistent and efficient support for the effective administration and performance management of the Planning and Building Control Service.

You will play a key role in supporting the Technical Support Team Leaders and all other members of the Planning and Building Control Service in their role and duties

What will you be doing?

You will play a vital role in ensuring the Planning and Building Control Service provides a high quality service to all of its customers and meets its corporate performance standards. This involves handling customer data in compliance with GDPR and processing payments for Planning and Building Control applications in line with Council procedures.

You'll support the entire Planning and Building Control Service and will be involved in various processes such as application registration, validation and preparing support for Planning Appeals.

Additionally, you'll assist the Planning Policy team during peak consultation periods and will contribute to process improvements, system reviews and various strategic initiatives as needed.

You will need a genuine interest in the Planning and Building Control environment and an interest in ensuring our community in West Northants thrives.

Our ideal person will have experience working in a busy customer focused area and have fantastic communication skills as you will engage with the public and handle their feedback, making sure everything aligns with our corporate standards. Plus, you'll pitch in with process improvements, communications strategies, and training programmes. In Planning and Building Control, we are passionate about people, places and sustainability.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.