Technical Support Engineer

Salary not available. View on company website.

SeeMeHired, Draper's Fields, Coventry

Full time
Permanent
Onsite working

Posted 2 days ago, 12 Nov | Get your application in today.

Closing date: Closing date not specified

Job ref: 2943e46a3d4e4e27b145a7c7aa9b9f45

Location ref: Draper's Fields, Coventry

SeeMeHired

Full Job Description

Provision of technical product support to internal and external customers via phone and email.
Management of all support requests that come into technical department, ensuring all are responded to promptly, either directly or via other members of technical department.
Design and manufacture of tooling to produce new variants of existing products.
Creation of drawings and technical literature to support manufacture and sale of our products.
Provision of on-site technical support at construction and customer sites, including resolution of technical issues and completion of minor remedial work where required.
Share the knowledge you gain by providing training to colleagues and customers to enhance understanding business wide product knowledge.
Contribution to engineering change program to maintain efficient manufacture of existing product range.
Contribute to product/process research, development and improvement projects.
Adherence to company systems and procedures in delivery of all the above including proactively identifying, justifying and implementing improvements to them.

Technical qualification (Degree, HND or similar) and/or substantial relevant work experience
Customer facing with excellent verbal and written communication skills, including a professional telephone manner
Working in a manufacturing environment
Provision of technical support to sales teams and customers
Management of multiple simultaneous projects and tasks balancing competing priorities
Autodesk AutoCAD or similar 2D CAD package
Commercially aware and highly numerate
Full clean driving licence
Construction sites and trades, specifically industrial cladding/flat roofing and electrics
Building regulations
Vector graphics software such as Adobe Illustrator, Affinity Designer or similar
Materials science - metals, plastics and composites
Pultrusion, extrusion, thermoforming, metal and plastic fabrication, mouldings and castings, adhesives/tapes/ sealants/mechanical fasteners, bracketry and hardware, electrical actuators and control systems
Development of departmental processes to ISO 9001 standards
Technical authoring e.g. datasheets, installation / manufacturing instructions
Engineering principles and hand calculations
Delivery of training to internal staff and external customers
Solidworks

Direct job link

https://www.jobs24.co.uk/job/technical-support-engineer-127733563