Technical Support Engineer

Salary not available. View on company website.

Postaladdress Uk, City of London

Posted today, 30 Apr | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 348160705a4a4d44a2f724b8d9a99fe6

Location ref: City of London

Provide technical support and assistance to clients and internal teams
Troubleshoot and resolve technical issues related to our services
Monitor and manage support requests through our ticketing system
Assist with basic networking and server-related queries
Collaborate effectively with team members to ensure timely resolution of issues
Maintain communication with clients to keep them updated on support requests
Hardware
Support
Network
TCP/IP
ICT

Good communication skills
Strong desire to learn new technologies
Basic knowledge of the Internet, its structure, and basic networking, including experience with TCP/IP networking protocol and applications
Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
Manage and monitor our ticketing system including support requests and access requests
A minimum of 12-18 months experience in a Technical Support or similar role (desirable)
Some experience with installation and management of Server Hardware (preferable but not essential)
Ability to assess and prioritise faults and respond or escalate accordingly
Work well in a busy team, being quick to learn and able to deal with a wide range of issues

https://www.jobs24.co.uk/job/technical-support-engineer-126765683