Technical Support Engineer

Salary not available. View on company website.

Postaladdress Uk, Primrose, Lancaster

Full time
Permanent
Onsite working

Posted 3 days ago, 21 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: 3ccd4abdbf114058b3fb17e39394967a

Location ref: Primrose, Lancaster

Postaladdress Uk

Full Job Description

Provide technical support and expert communication by email, phone and ticketing systems
Use advanced listening and de-escalation techniques to guide customers and colleagues
Lead investigations into complex, multi-system issues
Analyse patterns, identify root causes, and document findings clearly
Contribute to improving diagnostic processes and future troubleshooting approaches
Lead projects or workstreams that improve tools, processes, or customer experience
Support incident response by coordinating information and reviewing outcomes
Suggest and test improvements to workflows, communication, and support processes
Contribute to cross-departmental initiatives and share insights that support product or service development

Significant experience in technical support or a similar environment
Confidence investigating complex technical, multi-system, or network-related issues
Experience troubleshooting cellular and IT infrastructure issues
Proven experience in providing expert diagnostics, diagnosing complex mechanical and electrical issues, and advise on compliance testing across batteries, switch configurations, and radio connectivity
Ability to lead projects and contribute to cross-departmental work
Clear written and verbal communication, especially in challenging situations

25 days annual leave plus bank holidays and an extra day off for your birthday
Company pension scheme
Enhanced sick pay
Enhanced maternity and paternity pay
Training and development opportunities, with clear pathways for progression
Discounts in selected local businesses

Direct job link

https://www.jobs24.co.uk/job/technical-support-engineer-126720819