Technical Support Analyst

Technical Support Analyst

Salary not available. View on company website.

Worldline, Chester

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 23 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: a1e4c18bbe3244079872ab140d3b3e3d

Full Job Description

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Press Tab to Move to Skip to Content Link VIEW JOBS, Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity Hybrid role that requires working 3 days a week in the office, situated at Newton Aycliffe, UK. The site has parking and is easily accessible from public transport. As a Technical Support Analyst at Worldline Rail Operations, you will play a critical role in supporting multiple customers in the rail industry using our range of cutting-edge products. Our technology is specifically designed to address the persistent challenges faced in the day-to-day running of railways, enabling smooth and efficient train services throughout the UK. As an organized, innovative, and process-driven colleague, you will work alongside your peers to provide top-notch technical support to our customers. If you're looking for an exciting opportunity to apply your technical expertise in a dynamic and challenging environment, then Worldline Rail Operations is the perfect fit for you. Day-to-Day Responsibilities

  • Providing 3rd Line Technical support and assistance to customers.
  • Working on the ticketing system Service Now
  • Supporting customers remotely, providing functional advice and helping to diagnose system faults.
  • Preparing release notes for system releases
  • Responding to customer incidents including:
  • Investigating and reproducing reported problems
  • Updating tickets with progress
  • Directly liaising with customers to gain a clearer understanding of problems
  • Liaising with colleagues in other teams where necessary
  • Provide functional and technical support to external and internal customers within Rail Operations.
  • Conducting ad-hoc site visits to customers when required.
  • Produce accurate functional specifications for use by Technical Support team and offshore colleagues.
  • Ad hoc training to customers' staff on products., When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
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    We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
  • You are confident when speaking with customers.
  • Able to establish a good rapport with a range of business and technical colleagues.
  • Able to work independently or as part of a team, depending on the nature of the task in hand.
  • Demonstrate a commitment to continuous improvement and self-development.
  • Demonstrate a commitment to supporting the principles of Great Place to Work - promoting Trust (in management), Pride (in work) & Respect (for colleagues)
  • You are fully computer literate with MS Suite and have a basic understanding of development skills.
  • Good problem solving/investigative skills
  • Good customer-facing skills, including verbal & written communication skills.
  • You are fully computer literate with MS Suite and have a basic understanding of development skills.
  • Able to create and run SQL
  • Demonstrate adherence to following processes/plans.
  • Creation, review & update of documentation .
  • Able to create accurate & complete functional specifications from problem records and discussions with customers.

    Shape the evolution.
  • We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. Learn more about life at Worldline at

    At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
  • Have 25 days holiday + bank holidays
  • Have employee private medical cover, access to a virtual GP service
  • Access to discounts and cash backs on shopping
  • Purchase a range of flexible benefits through salary sacrifice
  • Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
  • Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
  • Have Pension - the company will match contributions up to 10%

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