Technical Solutions Consultant

Support and drive the sales cycle, assessing potential application of the Route 101 portfolio to meet customer needs
Create and deliver engaging and relevant customer demonstrations
The creation of presales material (RFP Responses, demos)
Carry out discovery activities with prospects to identify needs and opportunities
Leading complex transformational engagements and identifying business value as well as technical solutions
Defining the technical solution and creation of documents such as proposals and statements of work with input to bill of materials and commercial elements
Develop and deliver Proof of Concepts to prospect organisations
Maintain ongoing relationships through alignment to key accounts and proactive contact, ensuring customer awareness and adoption of current and forthcoming product features
Engage in Research & Development activities
Be conversant in the broader Route 101 portfolio and its application to drive business outcomes.
Representing Route 101 at industry events and forums, to include delivery of webinars and public presentations
Carrying out industry research and analysis to keep Route 101 current, relevant and focused - which may include the writing of white-papers or other articles
Maintenance and management of Route 101 Lab and Demo environments to ensure we always have access to the latest and greatest capabilities of our vendors

Experience: Will have proven experience of solving customer contact requirements through application of contact centre technologies. Will be passionate about Cloud and emerging technologies and how these approaches can be used to address customer issues. Awareness of common components and services to support the Enterprise Architecture, and the role of the Route 101 solution within this. We are specifically seeking candidates with experience in large Enterprise engagements with complex landscapes consisting of multiple technologies and integrations. For example, solutions supporting thousands of end users, across multiple departments/lines of business and locations.
Technology Expertise: Experience of cloud technologies such as Zendesk, CXone and Amazon Connect or similar is essential, as well as an up-to-date grasp of the expanding use of AI. Will have a knowledge/experience of integration methods, such as APIs and web-based applications, in particular commonly adopted CRM platforms.
Stakeholder Management: Employ a consultative approach to understand the business requirements of the prospective customer and translate this to the technical solution. Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly. Confident in presenting to audiences of all sizes and levels of seniority.
Project/Time Management: Must be organised and take ownership for certain delegated projects and can work with a certain degree of autonomy.
Problem Solving: Strong analytical and problem-solving skills, with a focus on delivering practical, client-focused solutions. Able to quickly grasp complex problems and analyse available information to seek resolution.
Educated to degree level or equivalent relevant industry experience and certification. Will demonstrate a very high standard of spoken and written English.

Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .