Technical Services Technician

The role is responsible for frontline Duty Technician as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers.,

• Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure consistent visitor experience
• Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards
• Assist with the delivery of live events as and when required
• Ensure public and staff safety at all times
• Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span
• Comply with internal health and safety regulations and working practices at all times
• Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive
• Work as part of a project team for feature development, installation and maintenance projects as directed by the Technical Services Management team
• Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts., The tour is built using world-class, industry leading AV and show technology. Following three major expansions where our technical infrastructure and breadth of responsibility has grown, we are looking to recruit an exceptional multi-skilled Technician to join an established team, ensuring that we are pushing boundaries and constantly maintaining high presentation standards to help the attraction exceed visitor expectations. If industry leading AV systems like QSYS, Medialon, Pharos, ETC, 7th Sense and Green Hippo excite you, and you have demonstrable skills across audio, video, lighting, power, set, props and general day-to-day maintenance then this is the job for you!
  
  Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry
• Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events
• Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required
• Basic carpentry and maintenance skills and a good working knowledge of workshop environments
• Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site
• Proven IT skills with a sound knowledge of Microsoft Office and associated packages
• Basic knowledge of I.T switch networks and I.P based control systems.
  
  When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide., Warner Bros. Studio Tour London (WBSTL) is one of the UK's most popular visitor attractions, is ranked as the No. 1 "Thing To Do in the UK" on Trip Advisor where it has also been awarded a Certificate of Excellence for every year of operation and has achieved consistent visitor growth since opening in March 2012.


• This is a twelve month fixed term contract full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish)
• The successful candidate will be required to work every other weekend as part of the regular schedule.