Technical Services Officer

This is an exciting opportunity for a Technical Services Officer to join the Technology team within Digital, Data and Technology. This is an essential role in developing and implementing MS Operating Systems and a wider variety of applications for all University stakeholders. Your main duties and responsibilities will include:

• Supporting, implementing, operational delivery and proactive development of all PC and laptop operating systems (MS Windows and MAC) and application implementation, including supporting of hardware-based security features (BIOD / Firmware).
• Transitions of all devices from Windows 10 to Windows 11, making independent decisions on equipment to replace and upgrade
• Liasing and collaborating with system owners, other IT Systems team, client departments and expert users across the University, as well as external suppliers, maintainers and solution providers.
• Combing technical expertise with a commitment to excellent customer service.
This role has a university wide responsibility for the technical development, management, delivery and support across all sites. As part of the University's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. For informal enquiries about this vacancy, please contact: Derrick Brown, Head of IT Technical Services at


• Current work experience in a Technical Services role with responsibility for IT Service delivery and Systems Management
• In depth knowledge of PC hardware, software and Windows operating systems and have good fault finding and fault diagnosis skills
• Extensive working knowledge of MS Windows operating system configuration and deployment
• Good working knowledge of MS Office including 0365 deployment and configuration
• Demonstrate an ability to solve complex technical problems and be able to disseminate technical issues to non-technical users
• Ability to write and analyse technical specifications and end user requirements
• Ability to work flexibly and reliably providing extended working hours cover when needed and out of hours on call services
  
  At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff. Because for us education isn't about how much you take in. It's about what you take out into the world. Inspiring minds and changing futures since 1885, Edge Hill University is "A great success story… an institution that improves and impresses year after year" - Times Higher Education.


• A minimum of 36 days annual leave per annum, (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme