Technical Services Apprentice (Level 3 Design Technician)

Introduction

We are looking for a Technical Services Apprentice to support in delivering high-quality technical services by assisting the preparation of CAD drawings, design specifications and technical documentation for customer projects, plus contribute to internal and customer-facing projects & develop technical, design & communication skills.

About the Employer

BOAL is a manufacturing business specialising in aluminium extrusion products. The company supplies bespoke aluminium solutions to customers across a range of industries throughout the UK.

What You'll Do

• Support the assessment of incoming enquiry drawings for suitability under supervision, assisting with estimate drawings and basic calculations for quotation purposes. Learn how to draft fully dimensioned drawings for customer approvals within agreed timescales
• Assist in confirming customer approvals and learn how to prepare packing specifications in line with customer requirements and factory capabilities
• Observe and support engagement with customers and prospects via calls, online communication, and in-person meetings, contributing to a positive customer experience within the scope of the apprentice role
• Work collaboratively with colleagues, especially those in customer-facing roles, to understand how the department supports wider business objectives and customer satisfaction
• Contribute ideas during team discussions to support innovation and continuous improvement in customer projects and office processes, promoting a forward-thinking approach
• Learn how to produce manufacturing, customer and inspection drawings using CAD software, ensuring files are stored correctly and updated under supervision
• Support the ordering of new and repeat dies under guidance, following company procedures and advice
• Provide basic CAD support for factory layouts, project planning, and capital projects as part of your learning and development
• Represent the BOAL brand professionally, maintaining a positive and proactive attitude
• Build strong working relationships with colleagues, customers, and suppliers through clear communication and teamwork
• Attend and participate in team and company meetings, actively listening and contributing appropriately as confidence develops
• Strive to deliver excellent service to internal and external stakeholders, supporting the department’s goal of exceeding customer expectations
• Take initiative in your learning while working as a valued member of the team, seeking help when needed and contributing to team success

The above is meant to describe the main responsibilities and is not necessarily an exhaustive list of duties. It does not preclude the need to carry out other specific tasks from time to time as may be required.

All tasks must be carried out in compliance with the Company’s Health, Safety and Environmental Policies.

Training Outcome

• The apprentice will become a core member of the team and will be mentored internally to ensure internal progression is made in line with succession planning

Skills Required

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Team working

Qualifications

• Essential - GCSE - 5 subjects including Maths, English and Science - C/4 or above

Course Information

Course: Engineering design technician (level 3)

Level: 3

Route: Engineering and manufacturing

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Thursday: 8.15am- 5.00pm and Friday: 8.30am- 3.00pm

Expected Duration: 4 Years

Training Provider: LOUGHBOROUGH COLLEGE