Technical Programme Manager - Customer Fulfilment

The Customer Fulfilment Team are a group of individuals who are at the heart of enabling Technical Transformation within our Operations that deliver Groceries to our customers. Our Team is responsible for a diverse portfolio of Propositions, projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. Looking at both picking in store, but also Automation picking in stores and colleague only sites. We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers. And we recognise that Technical Programme Management is a critical element of enabling our continued ability to transform how we operate and keep our business flexible, enabling us to realise our benefits. Role purpose: To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained. The candidate will be part of the TPM Team which is 12 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers. You will be responsible for Reporting to a Lead Technical Program Manager you will be responsible for Driving, leading and delivering the Projects and Programs within your remit. Programme strategy: Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as brining fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program. Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively. Program Communications: Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand. Program training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers. People-focused: Be the 'go to' person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.

• A highly resilient self-starter who can operate autonomously, drive complex programmes forward with tenacity, and maintain pace and positivity in ambiguous and challenging environments.
• Experience working with infrastructure, devices and network teams, including leading one or more programmes and coordinating technical delivery.
• Able to converse confidently about the technology stack in the areas they are representing
• Operates as the programme's central leader and figurehead, owning stakeholder engagement, acting as the central point of contact. Energising and driving outcomes primarily through influence rather than positional authority.
• A growth mindset that embraces ongoing learning in an industry with constantly evolving technologies
• Excellent communication skills (verbal, written and listening)
• Good MS Office skills
• Project/Programme qualification e.g. APM/MSP
• UK travel and flexibility to support site visits as required
  
  Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.