Technical Operations Manager

ROLE: Technical Operations Manager HOURS: 40 hours per week LOCATION: London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Technical Operations Manager to lead and deliver outstanding technical services across an allocated and diverse facilities management portfolio, managing both static and mobile engineering teams. The role ensures the highest standards of technical service delivery, facilities management, and compliance, while enabling capabilities across teams within a matrix organisation to support evolving client and account demands. Role Responsibilities:

• Deliver excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirements
• Efficiently allocate, schedule, and manage both static and mobile engineering teams and resources
• Oversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery
• Manage overtime, budgets, and cost control to ensure financial efficiency. Maintain accurate documentation and reporting, utilising CAFM and mobile systems
• Monitor allocated portfolio performance, including subcontractor service delivery, WIP (Work in Progress), and debt management
• Scope and support project works, ensuring technical standards and alignment with contract requirements
• Ensure compliance and assurance of service delivery, including QSHE (Quality, Safety, Health, Environment) reporting.Support emergency response and provide out-of-hours support as required
• Build and maintain strong stakeholder relationships, acting as a key point of contact for clients, subcontractors, and internal teams
• Act as escalation point for your team and support colleagues to maintain service delivery and teamwork
• Provide monthly performance review input, including supporting data analysis to inform decision-making and continuous improvement
Required Qualifications: Qualifications
• NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering
• IOSH Managing Safely (essential)
• NEBOSH (desirable)
Experience
• Proven experience in technical service management within facilities management or infrastructure
• Multi-site team leadership, including both static and mobile teams, and client-facing service delivery
• Strong knowledge of compliance frameworks, building services, and asset management
• Experience managing budgets, overtime, and subcontractor performance
Skills & Competencies
• Excellent technical capacity across multiple disciplines
• Proficient in CAFM systems and mobile technology
• Effective communicator with the ability to engage multiple stakeholders
• Ability to quickly progress reactive, remedial, and complex projects.
What's in it for you?
• Opportunity to lead diverse engineering teams across a varied facilities management portfolio
• Exposure to strategic operational leadership, stakeholder management, and service improvement initiatives
• A collaborative environment focused on compliance, innovation, and operational excellence
• The chance to make a significant impact on service delivery, team development, and customer satisfaction
There's a place for you at Mitie, join us today


• NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering
• IOSH Managing Safely (essential)
• NEBOSH (desirable), Proven experience in technical service management within facilities management or infrastructure
• Multi-site team leadership, including both static and mobile teams, and client-facing service delivery
• Strong knowledge of compliance frameworks, building services, and asset management
• Experience managing budgets, overtime, and subcontractor performance
Skills & Competencies
• Excellent technical capacity across multiple disciplines
• Proficient in CAFM systems and mobile technology
• Effective communicator with the ability to engage multiple stakeholders
• Ability to quickly progress reactive, remedial, and complex projects.
What's in it for you?
• Opportunity to lead diverse engineering teams across a varied facilities management portfolio
• Exposure to strategic operational leadership, stakeholder management, and service improvement initiatives
• A collaborative environment focused on compliance, innovation, and operational excellence
• The chance to make a significant impact on service delivery, team development, and customer satisfaction
  
  At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.