Technical License Administrator / Tech Licence Support
Leidos, Inc., Huntingdon, Cambridgeshire
Technical License Administrator / Tech Licence Support
Salary not available. View on company website.
Leidos, Inc., Huntingdon, Cambridgeshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 8 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 9bab409457c547cebc4cd6746d6d1821
Location ref: Huntingdon, Cambridgeshire
Full Job Description
- We manage technical license support for applications and products to ensure licenses remain current, appropriately scaled, and cost effective.
- We perform system checks and manage access to vendor portals.
- We support our IT Engineers in providing the right licences on the correct domain at the right time so operational output is not interrupted.
- We resolve SD tickets related to licensing requests and close them to the satisfaction of the requestor.
- We carry out periodic maintenance of the system using Periodic Preventative Maintenance (PPM).
- We maintain and create documentation for system configuration changes.
- We accurately record all work in SD.
- We carry out audits and use technical expertise to support license renewals and renewals planning.
- We troubleshoot and rectify a variety of issues related to licensing and system support.
- We collaborate with SMEs, users, and resolver groups to improve efficiency and service delivery. Technologies:
- Excel
- Support
- ITIL
- AI
- Machine Learning
- Security
We need experience and knowledge of vendor licensing models, applying licenses to IT systems, and import/export procedures between disconnected IT systems. - We need strong knowledge and experience of service tooling, including ServiceDesk, End Point Central, OpMan, ADMan, and similar tools.
- We need experience using service tooling to identify under- or over-use of applications and translate that into the correct number of licenses at renewal points.
- We need experience auditing information databases, particularly using Excel.
- We need a good understanding of license models and how they work across different environments.
- We need the ability to apply new licenses at renewal points without impacting service.
- We need strong relationship-building skills to maintain internal and external stakeholder engagement.
- We need excellent communication skills.
- We need experience producing and updating technical documentation to a high standard.
- We need knowledge of SD helpdesk-based ticketing systems.
- We need ITIL 3 or ITIL 4 Foundation level or above.
- We value strong attention to detail, customer service excellence, collaboration, adaptability, flexibility, and technical troubleshooting ability.
We are Leidos UK & Europe, a growing technology, engineering, and science company working to make the world safer, healthier, and more efficient. Based in Huntingdon, UK, this role sits within our core services and focuses on licensing and renewals that help keep critical applications and products current and cost effective. We offer a collaborative culture, meaningful and engaging careers, and strong support for professional growth and work-life balance. Our rewards include a contributory pension scheme, private medical insurance, 33 days of annual leave including public and privilege holidays, flexible benefits, and flexi-time. We are committed to diversity, inclusion, and belonging, and we support flexible working across home, office, and customer sites with the tools to work smarter. We also invest in technical academies, career rotations, and development plans to help our people grow and succeed.
Direct job link
https://www.jobs24.co.uk/job/technical-license-administrator-tech-licence-support-127082371