Technical Lead - Infrastructure

Reporting to our Head of Infrastructure Operations, you will take full responsibility for all the outsourced infrastructure estate, reviewing designs, validating controls and escalating risk to ensure alignment with enterprise standards. This role does not build or deliver infrastructure services, but ensures technical integrity, coherence and risk transparency across a newly outsourced estate. We work in a hybrid way at Saga, balancing time at home with time together in the office. This team will meet in person about once a month. Coming into the office is an important part of how we work together, giving us the opportunity to connect with our teams, collaborate face-to-face, share ideas and build relationships.Role Responsibility The Technical Lead - Infrastructure is responsible for the following areas across the Saga Technology estate;

• To produce the standards and best practices for cloud, network, servers, storage, and infrastructure platforms and ensure that the partner follows these standards.
• Act as a technical expert to review the quality and completeness of infrastructure design documentation, implementation, and testing plans.
• Monitor consistently for any infrastructure risks and ensure that they are assessed, documented and shared.
• Testing, proving, and ensuring that the company's IT systems can survive a major failure without losing data.
• Be seen internally and externally as the go-to infrastructure expert when critical technology systems fail or degrade and will act as the primary technical advisor to the major incident management team.
• Provide assurance that the infrastructure remains fully supported, adopting best practice and working with the partner to ensure all systems are maintained.
• Work with the partner to ensure that they are fully competent in the management and maintenance of the infrastructure.
• Be the technical gatekeeper and critical reviewer for our partners and actively interrogate their engineering choices and designs using best practice and company standards.
• Be the bridge between infrastructure teams and corporate governance teams to ensure systems are scalable, reliable, and affordable.
  
  We are looking for candidates with the following skills and experience;
• Exposure to enterprise infrastructure environments across cloud and hybrid platforms.
• Previously been involved in reviewing and assessing infrastructure designs within governance frameworks.
• Ideally worked in complex operating models, such as with an outsourced partner or hybrid delivery model.
• Has proven experience identifying infrastructure technical risk and resilience gaps.
• Experience contributing to infrastructure transformation initiatives.
• Experience engaging with senior technical stakeholders across architecture, security and operations domains.
• Deep technical knowledge of cloud infrastructure (Azure/AWS), networking, compute and platform services.
• Clear written and verbal communication skills, able to translate technical detail into structured recommendations.
• Ability to operate effectively under pressure, particularly during major incident scenarios.
Desirable; We are keen to speak to candidates with knowledge across cloud, compute, network and storage. Here at Saga, we use a large number of products across our varied customer facing operation, giving this role holder a wide scope to manage and oversee.

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE FOR THIS ROLE:
• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform