Technical Housing Skills Manager

In this role, you'll be responsible for designing, delivering and evaluating high quality sector-technical training and skills-based learning across the organization. You'll make sure colleagues have the knowledge and skills they need to succeed. You'll work closely with operational leaders to identify skills gaps and create targeted learning solutions across key areas including tenancy management, compliance, safeguarding, and housing legislation. As a champion of continuous learning and professional development, you'll help foster a culture where people are supported to grow, develop, and achieve their full potential. You'll make sure that all learning initiatives align with regulatory requirements, industry standards, and best practice, while evaluating their effectiveness through data, feedback, and measurable outcomes. Using these insights, you'll continuously refine and improve learning programmes to maximise their impact. We're looking for someone who combines strong technical housing knowledge with a genuine passion for developing others. Previous experience in a customer-facing role within a Housing Association is essential, along with a sound understanding of housing legislation, regulatory requirements, and industry best practice. You'll have experience designing and delivering impactful learning and development programmes, as well as excellent communication and stakeholder management skills. The ability to build and maintain effective relationships with external sector organisations will also be key to success in this role. You'll be confident in translating complex technical information into accessible and practical learning experiences and will be comfortable building relationships and influencing stakeholders at all levels. With a collaborative, solution-focused approach and a commitment to helping people succeed, you will play a key role in shaping the skills and capability of our workforce. At Abri, our values guide everything we do and are at the heart of this role. You will:

• Be Customer Obsessed - Build skills that directly improve outcomes for our customers
• Own It - Take accountability for raising standards and driving excellence
• Be Curious - Seek new ways to innovate and improve learning experiences
• Work Together - Collaborate across teams to create meaningful impact
• Do the Right Thing - Ensure compliance, integrity, and professionalism in everything we deliver
If you are motivated by making a difference through learning and development and want to help create a highly skilled, confident, and future-ready housing workforce, we would love to hear from you. You'll be based out of either our Eastleigh office (SO50 6AD), Bracknell office (RG12 1RF) or our Yeovil office (BA22 8WN) a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home. We review and interview suitable candidates as applications come in, so don't delay - apply today to avoid missing out. If we receive enough applications, we may close the advert early. Who we are Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone
  
  28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10% Money off tons of high street and online retailers Life assurance of 5x your annual salary Generous parental and family leave Health and wellbeing packages Flexible working Free eye tests Cycle to Work scheme, We've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults. If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you! Be yourself We're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique. Customer Positive We welcome applications from Abri customers and we provide an opportunity for applicants to let us know if they are a customer as part of the application process. When customers meet the essential criteria of the role, we will commit to interview at least two customers as part of our Customer Positive scheme. Flexible working We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully. To our agency friends We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We're not looking to add to our preferred supplier list right now but if you'd like to be considered at a future date please don't hesitate to register on our procurement portal.