Technical Helpdesk

Do you thrive on solving problems in fast-moving environments? Do you enjoy digging into technical challenges and finding simple, smart solutions? Do you want a role where no two days are ever the same? Here at GXO, we are recruiting Technical Helpdesk Support as part of our Lifetime Services Helpdesk team. You'll be at the heart of keeping our clients' automated warehouse solutions running smoothly. You'll provide first-class technical support across software systems, work closely with cross-functional teams, and help ensure our customers receive fast, accurate, and professional resolutions. This is a full-time permanent position. You'll be working rotating shifts of 05:30 to 14:00, 13:30 to 22:00, 21:30 to 06:00 with 24/7 on-call coverage built into the rota and an overlap for smooth handovers. However, some flexibility is required, this is logistics after all! Pay, benefits and more: We're looking to offer a salary of up to £32,000, depending on experience and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme and private medical cover. What you'll do on a typical day:

• Providing 2nd-3rd line support for system-related issues, investigating incidents and delivering fixes within SLA
• Triaging tickets, updating information, and escalating to relevant teams where needed
• Communicating with customers through phone, email, and support software to deliver clear updates and technical insight
• Running system monitoring tools, analysing data, and reporting findings
• Taking ownership of technical problems, applying logic and creativity to keep systems performing at their best
  
  Experience in a Technical Support or 2nd line support environment, ideally using ticketing systems
• Knowledge of SQL, cloud hosting technologies (e.g., Azure), and confidence with WMS/WCS or similar systems
• Strong communication skills, able to explain complex issues clearly to non-technical audiences
• A proactive, analytical mindset with high attention to detail and a drive to learn, progress and take ownership
• A full UK driving licence and willingness to travel, including potential overnight stays when required
  
  GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.