Upload your CV
Go to job search

Technical Delivery Manager (Observability)

NTT DATA UK Ltd., City of Westminster

Technical Delivery Manager (Observability)

Salary not available. View on company website.

NTT DATA UK Ltd., City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted today, 8 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 421b5446f98f4a8080c228914cbf0319

Location ref: City of Westminster

Full Job Description

  • Service leadership: Own delivery across both phases, from the enhancements backlog through to the build, the migration waves and the transition into run.
  • Trusted advisor: Shape the roadmap with client stakeholders, covering consolidation direction, coverage priorities and event management design.
  • Backlog and demand: Run the enhancements and onboarding backlog
  • Service quality: Own reporting, governance and improvement, tracking alert quality trends, coverage health and delivery predictability.
  • Team delivery: Coordinate a team of architects and engineers. You will also own RAID and cross-workstream dependencies., Observability platform: Dynatrace or Datadog.
  • Data ingest: OpenPipeline for parsing, masking, routing and bucket or retention assignment across logs, metrics, traces and events.
  • Monitoring-as-code: Terraform provider, delivered through Git-based workflows and GitHub Actions.
  • Automation: Workflows and AppEngine, with Site Reliability Guardian for SLO-based gates.
  • Instrumentation: OpenTelemetry, and OneAgent including the Operator for Kubernetes.
  • Service integration: ServiceNow for event-to-incident flow and CMDB enrichment.
  • Estate: A hybrid estate spanning AWS, Azure and on-premises., We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options., We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

    Technical depth: Prior hands-on background in monitoring, infrastructure or SRE engineering. Candidates who have only managed this kind of work are not the profile. You need a working understanding of APM, telemetry, alerting and event-to-incident design, enough to challenge designs and estimates credibly.
  • Service leadership: 10+ years in technology roles, including 3+ leading monitoring or observability services or transformations.
  • Service delivery: Managed services with contractual quality expectations, covering backlog-driven delivery, reporting and governance.
  • Client-facing: Credible with senior client technical stakeholders in an advisory role.
    • Nice to Have
  • Migration delivery: Estate-wide monitoring migration or onboarding in waves, with application-owner engagement.
  • Dynatrace: Direct Dynatrace experience of any generation, with the current SaaS platform preferred.
  • Extras: ITIL or event management design, and distributed onshore, nearshore and offshore delivery.

    At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow., "Upon joining the NTT DATA UK family, you will experience a culturally diverse organisation living our values of Clients First, Teamwork and Foresight as we partner with our customers every day.
    • At NTT DATA UK, we are proud to support and invest in our people. We offer a variety of rewarding career paths and opportunities to develop professionally - with access to cutting edge innovation."

Direct job link

https://www.jobs24.co.uk/job/technical-delivery-manager-observability-127712991
Relevant jobs