Technical Delivery Lead (Senior Manager), Technology Programme Delivery

This is a key delivery leadership role where you will support the successful delivery of complex, technology-enabled transformation programmes for insurance clients, working closely with senior Deloitte and client stakeholders to shape plans, manage delivery, resolve risks and drive measurable outcomes.

• Strong understanding of technology-enabled transformation within the insurance sector, including the operational, regulatory and customer considerations that shape successful delivery.
• Proven ability to manage workstreams or projects within complex transformation programmes, supporting delivery from mobilisation through to implementation and transition.
• Strong delivery management skills, including planning, governance, dependency management, risk and issue management, stakeholder engagement, reporting and benefits-focused delivery.
· Outstanding communication, presentation, and business writing skills, with a demonstrated ability to bridge technical and senior business stakeholders (up to C-suite) within complex insurance organisations.
• Experience working in Agile, hybrid or waterfall delivery environments, with the ability to apply the right level of structure and governance for the client context.
• Ability to lead and motivate small to medium-sized teams, coaching junior colleagues and creating an inclusive, high-performing delivery environment.
• Demonstrated ability to make sound delivery decisions, manage ambiguity and resolve challenges in fast-paced client environments.
• Practical understanding of modern technology delivery, including software development lifecycle, environment management, testing, release management and operational readiness.
• Awareness of cloud, data, automation and AI technologies and how they can support insurance transformation, without needing to be a deep technical specialist.
• Strong commitment to delivery quality, robust governance, effective testing, controlled implementation and sustainable business adoption.
Preferred Skills:
• Experience delivering technology or operational change within insurance, pensions, wealth, claims, underwriting, policy servicing or customer operations environments.
• Understanding of data, automation and AI-enabled delivery opportunities in insurance, including intelligent operations, workflow automation, customer communications, analytics and control management.
• Ability to support delivery roadmaps and implementation plans that align with client business objectives, operational resilience expectations and regulatory considerations such as Consumer Duty, Solvency II, IDD, GDPR and relevant AI governance requirements.
• Commercial awareness, with the ability to support engagement economics, delivery estimates, business case inputs, client proposals and measurable outcome tracking.
• Prior experience in a consulting environment, managing client relationships, contributing to high-quality deliverables and supporting the delivery of value-added transformation outcomes.
• Experience coaching and developing junior team members, supporting performance management conversations and contributing to a positive team culture.
• Interest in emerging technologies, particularly automation and AI, and the ability to identify practical use cases, delivery risks and adoption considerations for insurance clients.
  
  Deloitte's Engineering practice is at the forefront of transforming businesses by bringing together cutting-edge tech programme delivery, quality assurance, and testing expertise. We empower clients to modernise their core business through our deep capabilities in application and infrastructure engineering, cloud strategy, transformation, and migration. Practitioners within this team continuously advance their expertise to deliver robust, innovative solutions, from initial strategy to implementation and optimization.
Deloitte's Technology Programme Delivery (TPD) team operates at the forefront of large-scale technology-enabled transformation programmes across a wide range of industries. Our clients engage us to collaborate on solving complex challenges, from delivering cutting-edge digital solutions and implementing enterprise-wide systems to driving innovation through technologies such as cloud, automation, and AI. Deloitte's Insurance practice works with leading insurers, reinsurers, brokers and pensions providers to deliver complex business and technology transformation. We help clients modernise operations, improve customer and adviser outcomes, respond to regulatory change, and deliver scalable, resilient change across areas such as policy administration, claims, underwriting, pensions, wealth, data and digital operations. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Engineering, AI and Data We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). 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Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Consulting "I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Consulting "Everyone always says, "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Consulting, For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective, and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.