Technical Customer Service Advisor

We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues in the field. This role will suit a problem solver looking for an exciting new opportunity. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. What You'll Be Doing:

• Providing Advanced Technical Support: You'll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email.
• Delivering Outstanding Customer Service: You'll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues.
• Conducting Alarm Testing & Troubleshooting: You'll carry out alarm system testing and troubleshoot product faults to ensure optimal performance. There is also the opportunity to perform product and version testing to guarantee reliability and stability before release.
  
  Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail.
• Fast and Accurate Typing: You're able to log key details, reasons, and solutions in real-time while engaging with customers.
• Technical Savvy: You have a passion for both hardware and software, with the ability to quickly grasp and understand the functions of our bespoke security systems, recognise relationships between errors, and interpret error messages and codes effectively.
• Excellent Communication and Problem-Solving Skills: You're a clear communicator, both written and verbal, with a proactive, solutions-focused mindset and the ability to accurately document and report testing outcomes.
• Collaborative Spirit: You're a team player who actively contributes ideas and expertise to help achieve our goals and deliver an exceptional customer experience.
  
  A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills., Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.
  
  Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
• Enjoy your birthday off as a special treat.
• Satisfy your cravings at our onsite coffee shop and our canteen.
• Stay active with discounted gym and health club memberships.
• Access private healthcare and MediCash cash plan.
• Unlock a world of freebies and discounts with PerkBox.
• Earn rewards through our employee referral program.
• Enjoy discounts on our alarm systems.
• Contribute to a greener lifestyle with the Cycle to Work Scheme.