Technical Co-ordinator

The role of the Co-Ordinator is to cover all order processing, customer queries and quote generation for Epwin Direct customers.

Mandatory Responsibilities

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.

Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity.

Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.

Promote and Display the Epwin Core Values.

Role and Responsibilities

Monitor EDT web portal for orders

Process all sales orders onto Navision

Process all order acknowledgements and advanced shipping notices on EDT web portal

Raise purchase orders on Navision with fabricators to cover order requirements - split where required

Customer liaison to enable quote processing - installer and/or surveyor

Fabricator capacity management

Export order specification documents from configurator and distribute with POs to fabricators via email

Follow up order email to fabricator with a call

Liaise with fabricators for order confirmation

Liaise with fabricators to ensure production of goods in the required timeframe (order progress checks)

Daily monitoring of capacity dashboard

Liaise with fabricators to maintain records of proof of delivery

Process all confirmation of deliveries and invoices on EDT web portal

Liaise with existing customer service team to ensure posting of purchase orders

Liaise with technical team to deal with technical queries

Liaise with Evander on any OTIF failures

Manage aftersales process, in association with Evander

Manage pre-install QC rejection process

Deal with general fabricator queries

Deal with general queries

Co-ordinate POS/ training material requests

Performance Measures

Order processing OTIF and accuracy

Quote Generation

Customer Query Resolution

Good communication skills.

Knowledge of First-Degree Systems (Preferable)

Good technical understanding of PVCU and Aluminum window and door products

Well organised and flexible.

Attention to detail.

Good numeracy skills.

Computer literacy with experience of Word, Excel and Outlook.

Previously worked within an order processing / sales role.

Able to integrate into a team and build strong relationships both internally and externally.