Technical Claims Team Leader - Indemnity
Hastings Insurance Services Limited, Humberstone, City of Leicester
Technical Claims Team Leader - Indemnity
Salary not available. View on company website.
Hastings Insurance Services Limited, Humberstone, City of Leicester
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 17 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: d282d71291774a97999f3ad90beff76e
Location ref: Humberstone, City of Leicester
Full Job Description
- Setting and managing colleagues annual and monthly objectives, ensuring each colleague receives a monthly 121 to discuss performance and PDR's are conducted within the time frames expected by the business
- Conducting regular audits on colleagues
- Triaging new suspected 'contractual breach' claims and ensuring allocation is completed to the right person within our SLA's
- Overseeing guidance and advice in respect of technical referrals and managing any departmental/team complaint handling, acting as an escalation point
- Utilising predictive analytics and data to identify cohorts of riskier claims for pro-active review
- Driving efficiency through managing productivity, costs and increasing value added activities
Strong leadership background - able to coach, develop, motivate and inspire a team of colleagues - Experience of handling motor insurance claims, with specific knowledge around indemnity principles including insurance contract, RTA and MIB Articles of Association, including Article 75, and experience in handing MIB claims, rules and processes
- Excellent verbal and written communication skills, alongside strong stakeholder management across all levels, including panel law firms, suppliers and wider business stakeholders
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
Regrettably, we are unable to offer sponsorship for this role. Benefits: In addition to a competitive salary you will also receive… Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Job posting end date
Direct job link
https://www.jobs24.co.uk/job/technical-claims-team-leader-indemnity-126705350