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Technical Claims Handler

Activate Group Limited, Peterborough

Technical Claims Handler

Salary not available. View on company website.

Activate Group Limited, Peterborough

  • Full time
  • Permanent
  • Remote working

Posted 1 week ago, 6 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

Job ref: 93d95ce8972841a8abc4380de200e3da

Location ref: Peterborough

Full Job Description

  • Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
  • Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
  • Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
  • Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service
  • Provide accurate updates to team managers and customers as required
  • Ensure that all SLA's are met and exceeded

    Excellent customer service skills
  • Ability to handle a high volume of calls daily
  • Excellent written and verbal communication skills
  • Able to manage own time and workload
    • Desirable
  • Experience of working in a target driven and fast paced environment
  • Experience within the insurance and claims industry

    Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities., At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
    • Every role at Activate Group is aligned to our wider business vision and purpose - making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning. Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed., Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

    We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
  • 33 days holiday, including bank holidays
  • Personal health cash plan - claim back the cost of everyday healthcare such as dental and optical check-ups
  • Enhanced maternity, paternity, adoption and shared parental pay
  • Life assurance at three times your basic salary
  • Free breakfasts and fresh fruit
  • A birthday surprise for everyone

Direct job link

https://www.jobs24.co.uk/job/technical-claims-handler-127358464
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