Technical Card Payments Operations Support Account Manager in London

Technical Card Payments Operations Support Account Manager Location: London / Hybrid Contract: 12-Month Contract Potential: Strong opportunity to convert to permanent A client of ours in the card payments sector is looking to appoint a Technical Card Payments Operations Support Account Manager on an initial 12-month contract, with the intention of potentially converting the successful individual into a permanent hire over the longer term. This is an excellent opportunity for a payments professional with a strong background in cards operations, participant support, transaction flows, compliance coordination, reporting and project support. Job scope You will support a broad range of stakeholders across the payments ecosystem, including acquirers, issuers, network-to-network partners and processors. Responsibilities will include:

• Providing operational and participant support across complex card payments issues
• Researching and resolving escalated situations affecting participants and transaction processing
• Supporting business development teams with initiatives to expand acceptance, issuance and authorisation approval rate optimisation
• Supporting participants through the semi-annual release process
• Managing and coordinating certification activities
• Ensuring participants remain compliant with relevant operating rules and regulations
• Coordinating EMEA compliance activity, including waivers, auditing and BCP data reviews
• Supporting internal and external stakeholders on network initiatives
• Coordinating settlement issue resolution
• Supporting ProtectBuy / SCA-related project management and coordination
• Analysing end-to-end transaction processing, including authorisations, clearing and disputes
• Troubleshooting transaction issues and acceptance complaints
• Supporting issuer and acquirer launches
• Leading Salesforce-related activity to improve team efficiency and automate EMEA reporting
• Managing EMEA reporting data, forum presentations, business reviews and ad hoc reporting
• Coordinating with senior managers and directors on wider team and employee engagement activities
Skills and Experience Required
• Strong experience within the cards and payments industry
• Previous experience in operations support, account support, scheme operations or participant support
• Good understanding of credit card authorisation and wider transaction flows
• Experience troubleshooting payment processing issues across the transaction lifecycle
• Strong project coordination skills
• Ability to work with both clients and internal stakeholders
• Strong written and verbal communication skills
• Experience creating client presentations, summaries and reporting packs
• Strong working knowledge of Word and Excel
• Comfortable coordinating meetings, actions and solution follow-up
Nice to Have
• Snowflake
• Tableau
• Salesforce
• Advanced Excel
• Data analysis experience
• Experience developing PowerPoint training materials
Why Apply?
• Opportunity to join a respected organisation in the card payments space
• Broad role with exposure to operations, compliance, reporting, certification and participant support
• Initial 12-month contract
• Strong long-term opportunity to move into a permanent position
• Hybrid London working model
  
  Strong experience within the cards and payments industry
• Previous experience in operations support, account support, scheme operations or participant support
• Good understanding of credit card authorisation and wider transaction flows
• Experience troubleshooting payment processing issues across the transaction lifecycle
• Strong project coordination skills
• Ability to work with both clients and internal stakeholders
• Strong written and verbal communication skills
• Experience creating client presentations, summaries and reporting packs
• Strong working knowledge of Word and Excel
• Comfortable coordinating meetings, actions and solution follow-up
Nice to Have
• Snowflake
• Tableau
• Salesforce
• Advanced Excel
• Data analysis experience
• Experience developing PowerPoint training materials