Technical Assurance Co-ordinator

We are seeking a Technical Assurance Co-ordinator to support operational delivery across the contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager.

The role is focused on providing and reviewing supporting documentation to ensure technical accuracy and consistent quality control across Reactive, PPM and Remedial workstreams., We are looking for an organised and detail-focused individual who can act as a key link between compliance teams and field service delivery.

You will be responsible for maintaining robust records, monitoring compliance activity, and producing management information that supports performance measurement and continuous service improvement.

Key Responsibilities

Monitor compliance documentation, recording compliance levels and identifying any gaps.

Review supporting documentation to ensure technical accuracy and quality control across all delivery streams.

Identify essential remedial actions required to maintain compliant status across equipment, activities and the estate.

Track and assign remedial activities, ensuring progress is monitored and accurately recorded.

Ensure all work order tasks have the relevant paperwork uploaded within agreed service level agreements (SLAs).

Liaise between compliance analysts, compliance teams and field engineering service delivery teams.

Maintain comprehensive records of all activities and communications relating to each request.

Produce periodic and ad hoc reports, including management information to support performance monitoring and service improvement.

Familiarity with IT systems, with training provided where required.

Working knowledge of Microsoft Office applications, including Outlook, Excel and Word.

Ability to work effectively both independently and as part of a team.

Strong attention to detail and the ability to use initiative.

Background in Facilities Management is desirable but not essential.

Excellent timekeeping and a proactive, professional approach to work.

Experience using CAFM systems would be advantageous.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.