Tech Swing

Ensure that technology is used in the best possible way - help our people engage and streamline workflows with our EPOS system PointOne and our venue management software Artifax.,

• We've transformed our contact centre with a new telephony solution, introducing webchat for the first time, enhanced reporting, and practical use of AI.
• We've rolled out Microsoft Teams-certified telephony to key business users.
• We've delivered the largest ticketing system upgrade in the organisation's history, with minimal impact on customers.
• We also refreshed the laptop estate, reducing the average age of equipment and starting to standardise device models across the organisation.
Looking forward, big things are happening in Systems & Technology. We're delivering a major infrastructure refresh, including new fibre connectivity, upgraded network switching and a complete core infrastructure rollout. For us, this is more than an upgrade; we're building the digital foundation of Birmingham Hippodrome, enabling new services, improving resilience and creating a platform for innovation for years to come.ABOUT THE ROLE: ️ This is a hybrid role, with a minimum of 2-3 days onsite per week. During your first few months in the role, this will be higher. ️ Usually standard office hours, Monday to Friday. Evening and weekend work will be rare, but may be required during key projects and deployments. ️ You must be willing to undergo a Basic DBS check., The Systems & Technology team oversee key pieces of software that enhance our customers' experiences, with emphasis placed on building strong links with teams and promoting active dialogue to encourage innovation. This role will be primarily responsible for supporting two key systems that we use, our EPOS system PointOne and venue management software Artifax. The role will also be responsible for supporting the Commercial Systems & Project Manager with the coordination of projects. You will empower staff around the company to use Artifax & PointOne, ensuring data standards are maintained to a high standard, the systems remain easy to use, and documentation is kept up to date. Working closely with the Visitor Experience team, you will ensure that our systems are well maintained, organised, and accurate. You will provide guidance on running and creating reports to help make informed decisions. You will also work through the internal roadmap for these systems, delivering key process improvements and changes, whilst creating user guides. You will become an integral part of troubleshooting issues that arise with both systems and will contribute ideas to ensure Birmingham Hippodrome get the most out of PointOne and Artifax. You'll help our users to engage with our systems, knowing that effective usage will streamline their workflows to increase efficiency, and ensure that technology is used in the best possible way to create a positive impact. You will support through the Jira Helpdesk, and develop and deliver Commercial Systems training. You will also support the Commercial Systems & Project Manager with projects, including support with documentation, requirements and minutes., Matthew Bourne's New Adventures are seeking a Stage Manager for their upcoming tour of Cinderella. As Stage Manager you are responsible for the overall safety and smooth running of the stage production in rehearsal, in performance and have responsibilities that range from supervising all performers and all performance crew, running technical rehea, We are looking for a digital marketing professional to maintain and update our company's website to meet end-user needs and increase visibility, traffic and revenue. You will be joining a 15-strong Audiences team who work on marketing and brand campaigns promoting touring operas, orchestral concerts and film screenings, gigs at the Howard Assembly, Matthew Bourne's New Adventure's are seeking a Deputy Electrician (LX2) for their upcoming tour of Cinderella. As LX2 you are responsible for assisting the Re-lighter /Head of Lighting as directed regarding the operation and maintenance of all lighting equipment., Matthew Bourne's New Adventures are seeking a Head of Stage for their upcoming production of Cinderella. As Head of Stage, you will be responsible for overseeing the safe, efficient and high-quality delivery of all stage and scenic elements of the production. The role supports the Production Carpentry team in all aspects of construction, operation, Matthew Bourne's New Adventures are seeking a Tech Swing (LX/Sound) for their upcoming production of Cinderella. As Tech Swing, you will have responsibilities that range from assisting on the production with sound and operating lighting.

You'll need strong experience in the use of EPOS, CRM, Venue Management, and Stock Control Systems, including price changes, reporting and analysis. You'll understand cloud-based deployments, and be familiar with using Microsoft Planner or similar systems. You'll also have experience delivering training, communicating information to a range of stakeholders, and working in a project/administrative team on IT-based projects. You'll need a flexible, problem-solving, organised, and self-motivated approach, capable of working under pressure and to deadlines, and maintaining excellent attention to detail. The ideal candidate will have experience using Artifax and PointOne specifically, plus experience writing user guides and designing training, plus market awareness around technology and innovation., We're looking for someone who is organised, commercially minded and confident working with data and people. The ideal candidate will be proactive in solving problems and want to make a tangible contribution to the success of our performances., We are seeking a passionate, driven and motivated individual to join the Stage Management team for Disney's The Lion King at London's Lyceum.

As we look ahead to our next Arts Council England National Portfolio Organisation (NPO) application, we are seeking new Trustees who can support the company in developing its future strategy and help shape the next phase of our growth and direction.

Birmingham, B5 4TB | £27000-£30000 plus benefits | Closing: 7 October 2026 Ensure that technology is used in the best possible way - help our people engage and streamline workflows with our EPOS system PointOne and our venue management software Artifax.