Team Member - Guest Experience Lead - KFC Stonecot Hill'

You'll be the friendly face that makes guests feel instantly welcome-answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You'll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.,

• Welcome first, always. Greet every guest with good energy and a real smile - make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what's right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what's happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can - and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
• Talk the talk. Great communication - friendly, clear, and confident with everyone.
• Think fast. You don't freeze when stuff goes wrong - you fix it.
• Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
  
  A career with KFC offers much more than just fantastic earning potential. We reward hard work and achievement with amazing incentives and benefits including 25% staff discount, quarterly, performance-related bonus, profit sharing scheme (YUM Bucks), comprehensive training, excellent career advancement opportunities, private health care, life assurance, pension contribution scheme, income protection scheme, enhanced maternity pay, 28 days holiday (inclusive of bank holidays), increased holiday entitlement (dependent on years of service), Pick n Mix Benefits to convert them into your very own benefits plans that unique to you options including gym membership, health screening and travel insurance . KFC is also a very sociable company and we strive to incorporate our company value of fun whenever we can.
KFC is a brilliant company, full of incredible people. We make great food, and we care about how we do it. We don't do things by halves at KFC. We come from Kentucky, and were founded by Colonel Harland Sanders. A real place, and a real person. Our food stays true to our roots, and to the founding principles that we were built on. So what you see is what you get. Namely authentic Kentucky Fried Chicken, real flavour and an unmistakeable Original Recipe taste. Others are welcome to try their hand at making fried chicken, but we know that we're the original and the best. We always strive to be as open, honest and responsible as possible. Trust and respect are of paramount importance in everything we do; from the way we deal with our partners, to the way we treat our colleagues and our guests. You need to sign in or create an account to save a job. Madgex Design System Icon.Madgex Design System Icon.

We sell the world's best chicken. We've done it for a long old time - since 1939, when the idea of finger lickin' good chicken popped into our Colonel's head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day - building our own community, as we serve our original recipe chicken to the ones, we're in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here's more about the job., See, at KFC, everyone's welcome - whatever your background, and whatever future you're creating. We'll look out for you because you're one of us, not because you work for us. We'll invest in your potential, because it's what we've always done. But most of all, we'll give you the freedom to be you, wherever (and whoever) you happen to be. WHAT'S IN IT FOR YOU: We offer benefits that make your life that little bit easier, because we know the juggle is real.
• Pay rate: Up to £12.21
• Take the first step toward a rewarding leadership career.
• Free food and drink on shift
• 25% staff discount