Team Member - Front of House

At Fortnum & Mason, we've been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.

Previous experience in a barista or waiter role within a premium or high-volume environment A passion for coffee, tea, and delivering outstanding service Strong communication skills and a positive, can-do attitude Ability to work under pressure and remain calm in a fast-paced setting Flexibility to work varied shifts including weekends and holidays. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

We are looking for enthusiastic, customer-focused Waiters to join our team at our Kiosk in Bicester Village. This is a fantastic opportunity to deliver exceptional service, create memorable experiences, and bring a touch of Fortnum's magic to every guest interaction. Why Work For Us: Competitive hourly rate + discretionary annual bonus 28 days' holiday + a day off for your birthday and 5 extra wellbeing days Up to 40% store and restaurant discounts Matched pension scheme and access to STREAM reward app for discounts on major retailers Career development opportunities across our iconic brand And because we value your service with us, we give you additional annual leave and incredible gifts once you've been with us for 5 years What You'll Do:

• Prepare and serve a variety of hot and cold beverages and food options to the highest standards
• Deliver exceptional customer service with warmth, efficiency, and professionalism - Ensure compliance with food safety, health & safety, and allergen procedures
• Support stock control, replenishment, and visual presentation of the café area - Work collaboratively with the wider team to ensure smooth daily operations