Team Member
The Rank Group, Luton
Team Member
Salary not available. View on company website.
The Rank Group, Luton
- Full time
- Permanent
- Onsite working
Posted today, 23 Aug | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: ef9a13eb591540aeb84290b81c1eb76e
Location ref: Luton
Full Job Description
As a Team Member, you'll be the friendly face on the floor-welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You'll follow clear standards, resolving or escalating issues where needed
- Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends Your Impact
- Guest experience: Welcome, support and engage customers so every visit feels enjoyable and seamless.
- Service delivery: Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times"
- Machine support: Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
- Safety & compliance: Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
- team mindset: Work together across the floor, to deliver a consistent, high-quality experience.
Team player energy-clear communication and willingness to learn on shift. - Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential-full training provided.